Frequently Asked Questions

Questions About Our Company

What are your rates?
We do not have a fixed list of general prices. Instead, we provide a comprehensive proposal for our New York City commercial cleaning services, offering different options tailored to the specific needs of your space. Whether you're in an office, medical facility, or another commercial environment across Manhattan, Queens, Brooklyn, or the Bronx, our pricing reflects the level of service required to keep your facility spotless.

What should I expect when working with New Levels Cleaning?
When partnering with New Levels Cleaning in New York City, you can expect complete peace of mind knowing that your commercial cleaning needs are fully managed. Our friendly NYC-based team is always at your service, ensuring quick and responsive communication to address any inquiries. You can count on our reliability and personalized approach to deliver consistently high-quality cleaning services that exceed your expectations, whether you’re located in Manhattan, Queens, or Brooklyn.

Do you clean residential apartments?
We do not offer residential cleaning services. By focusing solely on commercial spaces throughout New York City, including Manhattan, Brooklyn, and Queens, our dedicated team ensures a heightened level of expertise and attention to detail, translating into superior service quality tailored specifically to your business needs.

What services do you offer?
We offer recurring commercial cleaning services across New York City, including bathroom cleaning, dusting, sweeping, mopping floors, general office cleaning, and any other type of janitorial service required to keep your facility looking and feeling sanitary every day. Our services are designed to maintain the cleanliness and professionalism of your business environment, whether you're in Manhattan, Queens, Brooklyn, or the Bronx.

What types of businesses do you work with?
We work with a wide range of businesses throughout New York City, including general offices, medical offices, warehouses, schools, daycares, gyms, and more. Our services are tailored to meet the unique needs of each type of facility, from Manhattan to Brooklyn and beyond.

What types of customer service systems do you have in place?
We pride ourselves on our accessible customer service, available 7 days a week to address any inquiries related to your account. Whether you reach out via email to our NYC office, connect with one of our managers, or engage with our dedicated customer support staff, we're always within reach. Our commitment to responsiveness ensures you'll receive a prompt response within 12-24 hours, often even quicker.

What types of quality control systems do you have in place?
Our quality control measures include regular reviews of our cleaners' work across New York City. They frequently submit photos of completed tasks for management evaluation. Additionally, our field managers conduct thorough inspections tailored to the frequency of cleaning accounts. For instance, a five-day-per-week cleaning account in Brooklyn or Queens may undergo two inspections per week during the initial phase and one inspection per week for ongoing maintenance.

What does your hiring and training process look like?
Our thorough training process begins with a Zoom interview, followed by an in-person interview incorporating a cleaning test. Upon successful completion, candidates are hired and placed under the supervision of a manager, shadowing experienced team members until they demonstrate proficiency and can work autonomously. Regular performance reviews ensure ongoing assessment and refinement of their cleaning skills and effectiveness across our New York City locations.

Do you carry liability insurance?
Yes. We carry general liability insurance, worker's compensation insurance, and a Surety Bond. You can have complete peace of mind knowing that we prioritize the safety and protection of our team and clients alike, whether you're located in Manhattan, Queens, Brooklyn, or the Bronx.

How frequently do you bill for services?
We bill monthly for services. We offer several convenient payment options, including ACH and Credit Card, with no extra fees, ensuring a smooth and hassle-free experience for all our New York City clients.

General Cleaning Questions

Why should I hire a professional cleaning company? I can save money if my employees clean.
Opting for a professional cleaning company offers several advantages. Firstly, our specialized focus and trained staff ensure dedicated attention to commercial cleaning tasks, eliminating distractions and overwhelm often encountered with in-house or employee cleaning. Secondly, our expertise extends to knowing the precise products and equipment required for optimal results. Finally, partnering with us saves you the hassle of recruiting, training, and managing an in-house cleaning team, which can prove both costly and time-consuming in the long run.

What is the proper cleaning schedule for my space?
The scope of work for your facility will be tailored to its specific needs and requirements. Typically, we suggest a comprehensive approach that includes daily or several times per week general cleanings. These entail vital tasks such as bathroom cleaning, break room disinfection, and the sanitization of high-traffic areas like tables and conference rooms, coupled with sweeping and mopping floors, disinfecting high-touch points such as light switches and door handles, and efficient trash removal.

We also recommend incorporating weekly cleaning tasks such as dusting light fixtures, baseboards, and vents, along with cleaning other areas that may not necessitate daily attention.

Additionally, we advise periodic monthly or quarterly deep cleanings to address areas requiring less frequent attention, such as removing marks from walls, cleaning the exteriors of trash cans, windowsills, and windows, ensuring your facility maintains a consistently pristine appearance and hygienic environment.